Rate Vegas

Hubby and I stayed at Harrah's in January and were VERY disappointed with customer service. Our "comped" room wasn't ready, so they "upgraded" us to a new remodeled room. What a joke!! All the remodeling has done is added a plasma tv and the view was HORRIBLE! Went back downstairs and were told we would have to wait about an hour for a different room. TWO AND A HALF HOURS later, we finally got a room with a small window that if you looked just right, you could see the volcano at the Mirage. I guess what really made us mad is the fact that we had a choice of several Harrah properties; all comped rooms. We chose Harrah's just because it was the "original" hotel before they bought everyone else out. Our next visit is coming up and we will stay at Paris. Hopefully, the CS will be much better.