Rate Vegas

We arrived at 11 am for a 4 night stay in a $634 a night suite. Our room wasn't ready, but was promised shortly. At 1 pm a trip to the front desk again got us a "promise" for the room to be ready "shortly". At 3:00 pm another trip to the front desk got us another promise that a manger would personally find out what was going on and call us right back and a "promise" of a $50 credit. At 4:30 we got a call that our room was ready. No apology, no $10 fruit basket, and no $50 credit appeared on our bill. Other people in our group checked into dirty rooms and or didn't get room service for 2 days. One of our party checked into a room that had a used condom in the sink. At check out, a review of my bill didn't show the $50 credit, but showed a additional $43.58 resort fee per night that was never disclosed to me. On checkout, the front desk made my blood boil, again when they said that they could only issue the $50 credit against a room service charge and the only room service charge we had was for a $40 bowl of oatmeal, so we would only be getting a $40 credit. The outrageously expensive $246 massage didn't count, nor the very expensive $300 and $400 dinners, not even the $2.50 per local call. There only saving grace was their bellmen. Those guys where excellent. Who ever is running that dept. should take over for the fired front desk and maid service managers. If you enjoy a nice pool area, forget it, the main pool was cold and the pool area was closed more than open. The spa Jacuzzi was also non operational. I guess that $43 resort fee is badly needed to fix those things. I've been to resorts and they have disclosed a resort fee of $10 - $20 upfront. That gets you free internet, free local calls, etc. Not here, a local 1 min call is ridiculas $2.50, internet, you name it, is all extra charge. If you want to go some place that is only interested in taking your money and raising your blood pressure go there, if you are interested in service and a relaxing experience the choices in Vegas are hugh.