RateVegas

Misty on May 13, 2010

I was very disappointed with the customer service.

After making a reservation and then upgrading the room, I made numerous calls requesting a confirmation email with room upgrade and price. Three people told me they would email it to me, but never did. I finally called and requested to speak to the manager and was able to get it - the night before my arrival.

I called the morning of checkin to see if we could check in early. I was told that it would not be a problem to arrive at 1:30 (checkin is at 3:00). I arrived at 2:00 only to be told that there were no rooms available. Furthermore, I was told that CHECKIN is at 3:00, but that doesn't mean that the room will be ready at 3:00. Not cool. We didn't get our room until 3:30 pm.

WARNING: The pool closes at 7 pm. What's up with that? The pool is wonderful and there is no reason it should close so early. I was extremely disappointed by this. If I had known, I probably wouldn't have stayed here. I hate casinos and primarily wanted to use the pool.

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